Rachel Lowe MBE tells her story on BBC television show Panorama this Monday at 8.30pm.

Billions of taxpayers’ money has been handed out to keep the banking system afloat, but what exactly have the banks given customers in return? Panorama a sorry tale of tax avoidance and bonus schemes, set against a backdrop of businesses going bust and first-time buyers struggling to find a mortgage.

Watch it on BBC iPlayer http://www.bbc.co.uk/iplayer/episode/b00mwc8j/Panorama_Banks_Behaving_Badly/